Ayibatonye Ikemike

Support Engineer / Cloud Engineer

Lagos State, NG.

About

Highly skilled Support and Cloud Engineer with over 4 years of experience specializing in Microsoft Azure, AWS, and Linux/Windows server administration. Proven ability to diagnose and resolve complex technical issues, optimize cloud infrastructure, and implement robust security measures. Adept at leveraging automation tools like Ansible and Docker, possessing strong coding skills in Python and JavaScript, and committed to continuous learning to drive exceptional problem-solving and customer satisfaction.

Work

GitHub

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Technical Support Specialist

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Summary

Currently resolves complex technical issues related to Git, GitHub workflows, and API integrations, ensuring seamless platform functionality and user experience.

Highlights

Diagnose and resolve advanced technical issues for Git and GitHub workflows, including Webhooks, GitHub APIs (REST/GraphQL), and GitHub Integrations, restoring critical platform functionality.

Troubleshoot complex API integration and CI/CD pipeline failures, minimizing downtime and optimizing development workflows for global users.

Provide expert support for GitHub Pages and GitHub Actions, ensuring robust platform performance and addressing critical user challenges efficiently.

Tek Experts

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Microsoft Azure Cloud/Support Engineer

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Summary

Managed and optimized Azure cloud infrastructure and applications, providing expert support for complex deployments, identity management, and server operations.

Highlights

Managed the full lifecycle of deployed applications on Azure Web App Service, implementing critical configurations to enhance scalability and reliability for enterprise clients.

Deployed and configured a diverse range of Azure resources, including Virtual Machines (VMs), VMSS, storage accounts, WVD, and Azure SQL Databases, supporting robust cloud solutions.

Implemented Microsoft Identity and Azure Active Directory Domain Services, establishing RBAC and governance policies to secure user permissions and ensure compliance across cloud environments.

Troubleshot and resolved complex issues across Linux and Windows Server environments, optimizing system performance and enhancing security for critical operations.

Side Hustle

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Cloud Engineer / Data Engineer Intern

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Summary

Gained hands-on experience in cloud and data engineering, contributing to Machine Learning initiatives and developing robust data pipelines and applications.

Highlights

Spearheaded the design and implementation of an ETL pipeline for streaming Twitter data to GCP cloud storage, establishing a scalable data ingestion framework.

Contributed to Machine Learning initiatives, developing a student intelligence prediction model utilizing Python and NumPy, enhancing algorithmic efficiency.

Played a key role in completing 5 capstone projects, demonstrating strong adaptability and technical proficiency in diverse cloud-based solutions and data engineering tasks.

Developed expertise in cloud-based solutions and data engineering, working with streaming data and cloud storage architectures to support advanced analytics.

Timico-84-links

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Technical Support Specialist

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Summary

Provided comprehensive technical support, managing system performance, troubleshooting network and OS issues, and ensuring robust security measures.

Highlights

Managed system software updates and patched vulnerabilities, maintaining optimal system performance and security across diverse environments.

Resolved complex network, Windows OS, and application issues, serving as a primary technical resource for efficient problem resolution and reduced downtime.

Installed and updated software packages and device drivers, enhancing system performance and reliability for end-users.

Maintained and optimized data storage solutions, improving data access speed and capacity by implementing best practices and security measures.

Education

AltSchool Africa

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Higher National Diploma Computer Software Engineering Grade:

Courses

PizzaApi (Project)

BookApi (Project)

BlogApi (Project)

Realtime Chat app (Project)

Niger Delta University, Wilberforce Island

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B.Sc Computer Science Grade:

Courses

Led a team of 3 to develop a web application appraisal system as a final year project.

Conceptualized templates and overall project idea for the web application.

Utilized HTML, CSS, JavaScript, and VSCode for project development.

Certificates

Accelerated soft skills

Jobberman Nigeria

Javascript

Sololearn

Python Core

Sololearn

SQL

Sololearn

Career Essentials in System Administration

Microsoft and LinkedIn - Microsoft

Skills

Cloud Platforms

Microsoft Azure, Amazon Web Services (AWS), Google Cloud Platform (GCP).

Operating Systems

Linux, Windows Server, Windows OS.

Automation & Orchestration

Ansible, Docker, Kubernetes, Containerization.

Monitoring & Logging

Datadog, Prometheus, Application Monitoring.

Programming & Scripting

Python, JavaScript, Node.js, HTML5, CSS.

Databases

MongoDB, MySQL, Azure SQL Databases.

Version Control & CI/CD

Git, GitHub, Continuous Integration (CI), Continuous Delivery (CD), CI/CD Pipelines, GitHub Actions.

Networking & Security

Networking, Security Compliance, Role-Based Access Control (RBAC), Microsoft Identity, Azure Active Directory Domain Services, Authentication & Authorization (Auth0, JWT).

Data Engineering

ETL Pipeline Design, Streaming Data, Cloud Storage Solutions, Data Engineering.

Machine Learning

Machine Learning Initiatives, NumPy.

Virtualization

Virtualization, Virtual Machines (VMs), Virtual Machine Scale Sets (VMSS), Windows Virtual Desktop (WVD).

API & Web Technologies

RESTful API, GraphQL, Webhooks, Express.js, Caching, Websocket.

Troubleshooting & Support

Technical Support, Problem Solving, System Administration, Configuration Management.

Projects

PizzaApi

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Summary

Developed a robust API for a pizza ordering system as part of software engineering coursework.

BookApi

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Summary

Created an API for managing book-related data, demonstrating database interaction and API development skills.

BlogApi

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Summary

Built an API to support a blogging platform, including functionalities for posts, comments, and user management.

Realtime Chat app

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Summary

Developed a real-time chat application, demonstrating expertise in websocket technologies and instant communication.

Web Application Appraisal System

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Summary

Led a team of 3 to develop a web application appraisal system as a final year project for academic evaluation.